Frequently asked questions¶

Access¶

What is the webmail address? https://mail.sooma.com, or the address your company uses. See Webmail tour.

What is my username? Your full email address, for example anna.roberts@company.com.

I forgot my password. Use Recover password on the sign-in page, or ask your company's administrator. See Change and recover your password.

Setup¶

What are the servers for setting up Outlook or my phone? Incoming IMAP: mail.sooma.com, port 993 (SSL/TLS). Outgoing SMTP: mail.sooma.com, port 465 (SSL/TLS) or 587 (STARTTLS), with authentication. See Server settings.

IMAP or POP3? IMAP. It keeps everything in sync between webmail and all your devices. POP3 is off by default.

How do I sync contacts and calendars? With CalDAV and CardDAV. See How sync works.

Day to day¶

What is the maximum attachment size? 75 MB in webmail. The recipient may accept less. See Quotas and limits.

How do I set up an out-of-office reply? Under Preferences > Out of Office. See Automatic replies.

How do I forward my email to another address? With a filter. See Forwarding messages.

A legitimate message went to Spam. What do I do? Move it to the Inbox and add the sender to Trusted Senders. See Spam.

How do I know whether a message I sent was delivered? Open it in Sent and choose ⋮ > Trace message. See Delivery delays.

Problems¶

My mailbox is full. See Mailbox full / quota exceeded.

I received an error message saying my email was not delivered. See Bounced message — how to read the error.

I can't solve it. Talk to the support assistant or write to support@sooma.com.